Last Updated: September 13, 2026

EmptyNet Sports, LLC ("EmptyNet", "we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use the EmptyNet mobile application (the "App") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect

We collect several types of information from and about users of our App, including:

Personal Information: Name, email address, phone number, city, state, country, and payment information.
Profile Data: Your account holds one or more roles (Goalie, Manager, or both). Depending on your role and location, profile data may include skill and experience information, hockey type, profile photo, biography, external hockey profile links, national hockey federation registration information, team information, manager type, league or organization name, an optional League Organizer display preference, and verification status. Dual-role users may have profile data from both categories on one account.
Photos: If you upload a profile photo, that image is stored on our servers (via Firebase Storage). We do not access your device camera or photo library without your explicit action of uploading a photo.
Location Data: We collect location information in the following ways:
- Manual entry: When you set your home city/region or configure a travel location, you provide location data directly.
- Rink selection: When you search for or select a rink, we record the rink's geographic coordinates to power proximity-based features such as game alerts within your configured radius.
- Travel Mode: If you enable Travel Mode, you provide a travel location and date range that is used temporarily for game alert delivery.
- Smart Check-in: When you choose to check in for a booked game, the App may request your device's foreground location to determine whether proximity check-in is available. If the location cannot be used, the App may direct you to QR check-in instead.
We do not collect real-time GPS coordinates from your device in the background. Device location used for Smart Check-in is requested while you are actively using that feature.
Game Data: Game details including rink, date, time, skill level, hockey type (ice or roller), pay rate, urgency status, and the Manager's selected 16+ or 18+ eligibility setting.
Age and participation records: During registration, we store your selected age group. If you select the 16–17 minor account group, we collect and securely store your date of birth to calculate age eligibility and automatically transition the account to adult eligibility at 18. The exact date of birth is not displayed on public profiles or included in routine administrative profile responses. We also store game-specific eligibility records and Manager responsibility acknowledgments needed to enforce game eligibility and maintain an audit trail. We do not store a parental-consent confirmation because EmptyNet does not obtain or verify parental consent.
Usage Data: Information about how you interact with the App, including game requests, accepted games, check-ins, ratings, reviews, no-show records, average response time (measured from when a game is posted to when a Goalie accepts), and the date of a Goalie's most recently completed game.
Computed Reputation Data: For Goalie accounts, we may use relevant activity and trust signals to compute and display a Reputation Score. This score may be visible to the Goalie and to Managers permitted to view the Goalie's profile.
Device Information: Device type, operating system, unique device identifiers (including push notification tokens), and mobile network information.

2. How We Use Your Information

We use the information we collect about you or that you provide to us to:

Provide, maintain, and improve our App and its matchmaking functionality.
Process transactions and send related information, including confirmations and receipts.
Deliver push notifications regarding game requests, booking confirmations, cancellations, urgent alerts, and payout events. Location data and availability settings you configure in your profile determine which game alerts are delivered to you.
For dual-role accounts, use your active role to determine which notifications you receive — you will not receive goalie game alerts for games you have posted as a Manager.
Provide customer support and respond to inquiries.
Monitor and analyze trends, usage, and activities in connection with our App.
Maintain trust and safety on the platform (e.g., verifying identities and investigating no-shows).
Compute and display automated Reputation Scores for Goalies to help Managers make informed booking decisions.
Display a Manager's self-described organization information and optional League Organizer label to other users in relevant profiles and game details when the Manager chooses to make that information visible.

3. Third-Party Services

We use third-party services that may collect information used to identify you. These include:

Firebase Auth & Firestore: Used for user authentication and securely storing profile and game data.
Firebase Storage: Used to store profile photos you upload.
Stripe: Used for processing payments and managing Goalie payout accounts. We do not store full credit card numbers on our servers. By using payment features, you are also subject to Stripe's Privacy Policy.
Apple Push Notification service (APNs) & Firebase Cloud Messaging (FCM): Used to deliver critical game alerts to your device. Your device push token is stored on our servers solely for this purpose.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When you delete your account, your profile and personal data are removed from our active systems as described in Section 5 below.

5. Account Deletion

You may delete your EmptyNet account at any time from within the App by going to Settings → Delete Account. Upon deletion:

Your Firebase authentication credentials are permanently revoked. You will not be able to sign in again with the deleted account.
Your profile document and private age data (name, email, location, role data, reputation data, photos, and date of birth) are deleted from our active Firestore database.
Your push notification token is cleared so no further notifications are sent.
Historical game records (completed games, ratings, payout records) may be retained in anonymized or aggregated form to preserve the integrity of the platform's transaction history and for legal and financial recordkeeping obligations.
Existing conversations and messages are retained as historical records so the other participants can continue to access their conversation history. Your deleted profile is no longer used for active account access.

Deletion blockers: If you have open games with active payment holds, booked games where a goalie is already confirmed, or completed games with a pending payout that has not yet been transferred, account deletion will be blocked until those are resolved. The App will explain the specific blockers and what action is needed.

Stripe data: Deleting your EmptyNet account does not automatically delete your Stripe customer or Stripe Express account. Stripe retains financial records independently for its own legal and compliance obligations. Contact support@emptynet.app if you would also like your Stripe data reviewed for deletion, subject to Stripe's own policies.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate personal information (much of which you can update directly in the App).
Delete your personal information (right to be forgotten) — see Section 5 for the in-app deletion flow.
Opt out of certain communications (like marketing emails, though not core transactional notifications required to operate the Service).
Data portability — request a copy of the data we hold about you in a structured format.

To exercise any of these rights, email us at support@emptynet.app with the subject line "Data Request" and specify your request type (access, correction, deletion, portability, or opt-out). We will respond within thirty (30) days. We may ask you to verify your identity before processing the request.

7. California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information.

We do not sell your personal information. EmptyNet does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. We share data only with the service providers listed in Section 3 (Firebase, Stripe, APNs/FCM) as necessary to operate the Service.

You have the right to know what personal information we collect, the right to delete it (see Sections 5 and 6), and the right to non-discrimination for exercising your CCPA rights. To submit a CCPA request, contact us at support@emptynet.app with subject "CCPA Request."

8. Children's Privacy

EmptyNet is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Users must be at least 16 years old to create or use an account, as stated in our Terms of Service. EmptyNet does not permit users under 16 to create an account or use the Service.

If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information promptly. If you believe a child under 13 has provided personal information to us, please contact us at support@emptynet.app.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the App or by email and update the "Last Updated" date at the top of this page. Your continued use of the App after the effective date of any changes constitutes your acceptance of the updated policy.

10. Contact Information

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at:
support@emptynet.app